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The Consumer Duty is the biggest regulatory change affecting financial services firms in recent years. The Duty strikes at the very core of firms, their culture and ethics, making them look at their products and services differently.
Navigating the complexity of the requirements is challenging, especially when coupled with sometimes vague expectations. A practitioner’s guide, this book takes the reader through those challenges, using a range of examples and regulatory feedback to demonstrate what’s expected whilst painting a picture of the required product governance framework.
