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This book is now Out of Print.
A new edition has been published, the details can be seen here:
Lexcel Client Care Toolkit 3rd ed isbn 9781784460402

Lexcel Client Care Toolkit 2nd ed

ISBN13: 9781907698101
New Edition ISBN: 9781784460402
Previous Edition ISBN: 9781853288241
Published: May 2011
Publisher: Law Society Publishing
Country of Publication: UK
Format: Paperback & CD-ROM
Price: Out of print

Save time and money by creating your own client care policies using the templates in this invaluable toolkit. They offer a fast and straightforward way to draw up bespoke policies tailored to your firm’s needs.

The second edition of this hugely popular toolkit has been comprehensively revised and updated in line with the:-

  • Equality Act 2010 - the equality and diversity policy covers in detail the various forms of discrimination identified under the Act
  • Legal Ombudsman - the complaints handling templates take account of the establishment of this new body
  • Lexcel Practice Management Standard Version 4.1 - the file and case management checklist and Lexcel self-assessment checklist have been updated in line with the standard requirements.

The Lexcel Client Care Toolkit contains a range of:

  • template client care policies
  • checklists
  • procedure documents
  • client care letters (both generic and specific to certain areas of law).

All of the documents are provided on the book’s accompanying free CD-ROM, enabling you to customise them as needed.

Legal Practice Management
1. Client care policy
2. Quality policy
3. Equality and diversity policy
4. Equal opportunity statements
5. Equal opportunities monitoring form
6. Client satisfaction survey
7. File and case management checklist
8. Complaints handling statements
9. Complaints handling procedure
10. Complaints management checklist
11. Complaints register
12. Client complaint form
13. Client care letter - conveyancing
14. Client care letter - employment
15. Client care letter - matrimonial
16. Closing letter
17. Change of matter handler letter
18. Cost update letter
19. Terms of business - conveyancing
20. Terms of business - litigation
Appendix: Lexcel Self Assessment Questionnaire.

Series: Practice Management Standards

Conveyancing Quality Scheme Toolkit 3rd ed ISBN 9781784461096
Published July 2019
Law Society Publishing
Lexcel Risk Management Toolkit 3rd ed ISBN 9781784460853
Published October 2017
Law Society Publishing
Lexcel Financial Management and Business Planning Toolkit 2nd ed ISBN 9781784460624
Published October 2016
Law Society Publishing
Lexcel Client Care Toolkit 3rd ed ISBN 9781784460402
Published October 2015
Law Society Publishing
Lexcel People Management Toolkit 2nd ed ISBN 9781907698750
Published October 2015
Law Society Publishing
Lexcel Information Management Toolkit 2nd ed ISBN 9781907698767
Published December 2013
Law Society Publishing
Lexcel Small Practice Toolkit ISBN 9781907698422
Published June 2013
Law Society Publishing
Lexcel Financial Management & Business Planning Toolkit ISBN 9781853287466
Published August 2011
Law Society Publishing
Out of print
Lexcel Business Continuity Planning Toolkit ISBN 9781853287510
Published May 2011
Law Society Publishing
Out of print
Lexcel Office Procedures Manual: Practice Management Standards 4th ed
Edited by: Matthew Moore
ISBN 9781853286735
Published November 2007
Law Society Publishing
Out of print