We will be closed from 5pm Thursday 17th April for the Easter Bank Holidays, re-opening at 8.30am on Tuesday 22nd April. Any orders placed during this period will be processed when we re-open.
Winning and retaining clients can depend on good telephone technique - an area in which fee-earners and support staff alike can benefit from training and refresher training. This cassette covers both incoming and outgoing calls, from first impressions to assertiveness. It is an ideal induction tool for any firm and can be used profitably by any member of staff.
