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Making a Success of Legal Aid

Penny Owston, Simon McCall

ISBN13: 9781853288876

ISBN: 185328887X

Published: January 2003

Publisher: Law Society Publishing

Country of Publication: UK

Format: Paperback

Price: £30.00

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This practical guide is packed with useful advice for managing a legal aid firm in times of change. The book brings together all the important issues affecting legal aid firms -- particularly focusing on how they need to adopt a new approach in order to deliver legal aid services in a modern manner consistent with the demands of the Legal Services Commission and the existing competitive environment. - written specifically for those managing legal aid firms -- tailored to their needs and concerns - combines practical experience of legal aid practice and respected modern management thinking - makes sense of and demystifies the complex SQMS specification and the purpose behind it - gives practical illustrations including how to work out and improve profitability. Making a Success of Legal Aid is essential reading for busy legal aid managers concerned about the ongoing success and profitability of their firm.

Subjects:: Courts and Procedure

Contents:: 1. Understanding the Legal Aid Firm:; Introduction; Ownership: wearing three hats; Management styles; Mayson's glue; Quirks, cultures and attitudes; A better way of doing things; Managing the business.; 2. Legal Aid in Context:; Understanding the 'superclient'; The Specialist Quality Mark Specification (SQMS); Understanding the specification.; 3. Business Planning and Strategy:; Introduction; Cutting through the jargon; Do you need a business plan?; Using a business plan; A balanced approach to business planning; Key elements of an effective business plan; Strategic tools.; 4. Managing the Service:; Understanding the client's perspective; Start with the client and work backwards; Computers and improving efficiency; Work types; The audit experience.; 5. Managing the Money:; Doing more for less and the art of 'getting owt out of nowt'; The cost of producing the service; The rules; Short and long term factors; What does the LSC expect from firms?; 6. Managing the People:; Introduction; Staffing structure; Recruitment and beyond; Supervision; Delegation; Feedback; Listening; Teams and teamworking; Motivation; Summary.; 7. Managing and Coping with Change:; Introduction; Managing change; Getting help; Investors in People; Implementing change.; 8. Conclusion: The fantasy legal aid firm; Checklist Appendices:; Summary of devolved powers; Useful contacts; Bibliography.