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Measuring the ROI of Knowledge Management 2nd ed (eBook)

Edited by: Edward Bowes

ISBN13: 9781787427716
Published: December 2016
Publisher: Ark Group
Country of Publication: UK
Format: eBook (ePub)
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KM has been accepted as an integral practice for most organizations – however many are still, understandably, cautious of the investments they make in the current financial environment following the economic downturn.

‘The measurement of knowledge value is difficult. It is specific to time, context, and the perception of what it is that constitutes a knowledge asset.’ - David Griffiths

Measuring the ROI of Knowledge Management 2nd edition aims to explore how leading industry experts prove the value of their KM initiatives and justify investing in them. From outlining the best methods of quantifying the return from KM, to discussing the limitations of an ROI-focused approach, this book looks to present an all-encompassing view of how to best tackle this this matter that is rife with guesswork and uncertainty.

Measuring the ROI of Knowledge Management covers topics including:

  • Understanding the knowledge economy
  • Knowledge management business case arguments
  • Using a Knowledge Audit as the basis for determining and driving the ROI of Knowledge Management
  • The application of Artificial Intelligence to support the value of organizational knowledge and assist the knowledge ROI
  • Measurement of KM projects – A practical guide for busy people
  • Believing in organizational progress using data and anecdotes (C6)
  • The case against ROI for knowledge management
  • Winning the war by avoiding the battles – Focusing on the I in ROI
  • An ecological approach to understanding impact in knowledge management practice
      Measuring the ROI of Knowledge brings together the sought-after advice of a wide variety of experts including Stan Garfield, Andrew Gent, David Griffiths, James Gunn, Tim Hawley, John Hovell, James Loft, Hélène Russell, and Professor Dave Snowden who provide tools, tips, pragmatic guidance and best courses of action for any organization looking to prove the value of their KM efforts.

Subjects:
Legal Practice Management, eBooks
Contents:
Executive summary
About the authors

Chapter 1: Understanding the knowledge economy
Economic value drivers
Develop a competitive advantage
Measuring the value of knowledge

Chapter 2: Knowledge management business case arguments
KM – It’s the law/in the contract
Creating new markets
Creating a unique capability
Creating strategic advantage
Improving process productivity/incremental improvement 11
Lessons learned programmes 13
Encouraging knowledge sharing 14
KM in support departments 15

Chapter 3: Using a Knowledge Audit as the basis for determining and driving the ROI of Knowledge Management
An introduction to using a Knowledge Audit
Designing the knowledge audit
K-Audit questions
K-Audit analysis
Determining the business benefits

Chapter 4: The application of Artificial Intelligence to support the value of organisational knowledge and assist the knowledge ROI
The current marketplace
Benefit themes
Decision making
The importance of design
AI and business cases
AI adding extra value to knowledge 
Summary

Chapter 5: Measurement of KM projects – A practical guide for busy people
The value and difficulty of measuring
Where to start with KM measurement
Who: Understanding the audience for the measurement
How: Deciding on the practicalities of measurement 
Summary

Chapter 6: Believing in organisational progress using data and anecdotes
Social return on investment
Expanding the ROI approach 
Conclusion

Chapter 7: The case against ROI for knowledge management 
The right focus 
Literature review

Chapter 8: Winning the war by avoiding the battles – Focusing on the I in ROI
Embedded KM
Design to zero
Reuse what exists
DIY KM
Summary

Chapter 9: An ecological approach to understanding impact in knowledge management practice
Key scientific insights
New ways of thinking and acting
Conclusion