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Client Care in Conveyancing


ISBN13: 9781784461317
Published: April 2022
Publisher: Law Society Publishing
Country of Publication: UK
Format: Paperback
Price: £50.00



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This book will help you to understand the conveyancing process viewed through the eyes of your client.

This valuable insight will allow you to anticipate and act on your client’s expectations and ensure they are receiving the best conveyancing service you have to offer. It will guide you to improve the less successful aspects of your conveyancing service and include guidance on regulatory issues such as price transparency (as highlighted by the SRA) and GDPR through case studies and practical examples.

New digital technology will play a much bigger role in the conveyancing process and solicitors should be made aware of how this can help them in their work.

Key features and benefits of the book include:

  • helps your firm to identify and manage your client’s experience;
  • offers guidance to help your firm tweak elements of your conveyancing process in line with Law Society
  • enables your firm to anticipate and act on changes to the digital landscape at HM Land Registry;
  • provides a detailed guide in support of the CQS;
  • provides consumer’s perspectives of finding and choosing a solicitor

Subjects:
Conveyancing
Contents:
1. How do consumers choose a solicitor?
2. Improving your information and communication
3. Quality of service
4. Complaints and redress
5. Digitisation: opportunities, risks and the future
6. An improved conveyancing system
Appendices