IDS: Pay and Conditions in Call and Contact Centres 2014/15

IDS Pay and Conditions in Call and Contact Centres 2014/15 provides you with a detailed picture of pay, benefits and working conditions for call centre staff throughout the UK. By far the most comprehensive and up-to-date source of information available for the industry, it is the only resource you need to accurately benchmark your pay arrangements and stay ahead of your competitors.

The report includes:

• Information on 51 named organisations, employing over 23,500 staff in 103 call centres throughout the UK
• Provides pay levels for a range of job titles, broken down by sector and region
• Outlines bonus and commission payments
• Gives details of unsocial hours premiums
• Examines recruitment, retention and staff turnover issues
• Outlines the latest trends in the industry
• Contains a directory of pay and conditions at named organizations