This authoritative text addresses the key themes and issues that are essential knowledge for effective mediation and conciliation practice, including the underlying theories and values, mediation and conciliation procedures and the roles of participants and representatives, the modern practice of mediation and conciliation in Australia and internationally, and the laws that regulate aspects of the process. It also discusses quality, standards and accountability in DR processes and the future directions of practice.
It is essential reading for teachers and students of mediation or conciliation, those who practise in those fields, and judges, tribunal and commission members, lawyers and other officials involved in the many legal facets of mediation and conciliation practice. The wide-ranging topics include discussion on new regulatory requirements, practitioner standards, the role of technology and AI in mediation and conciliation and responses to recent social challenges. Relevant case law impacting areas of practice is extensively covered.
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