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Vulnerable Consumers and the Law: Consumer Protection and Access to Justice

Edited by: Christine Riefa, Severine Saintier

ISBN13: 9780367204686
Published: October 2020
Publisher: Routledge
Country of Publication: UK
Format: Hardback
Price: £130.00
Paperback edition , ISBN13 9780367555184



Despatched in 3 to 5 days.

This book charts the difficulties encountered by vulnerable consumers in their access to justice, through the contributions of prominent authors (academic, practitioners and consultants) in the field of consumer law and access to justice.

It demonstrates that despite the development of ADR, access to justice is still severely lacking for the vulnerable consumer. The book highlights that a broad understanding of access to justice, which encompasses good regulation and its public enforcement, is an essential ingredient alongside access to the mechanisms of traditional private justice (courts and ADR) to protect the vulnerable consumer. Indeed, many of the difficulties are linked to normative obstacles and lack of access to justice is primarily a vulnerability in itself that can exacerbate existing ones. In addition, because it may contribute to 'pushing' already vulnerable consumers into social exclusion it is not simply about economic justice but also about social justice.

The book shows that lack of access to justice is not irreversible nor is it necessarily linked to consumer apathy. New technologies could provide solutions. The book concludes with a plea for developing 'inclusive' justice systems with more emphasis on public enforcement alongside effective courts systems to offer the vulnerable with adequate means to defend themselves.

This book will be suitable for both students and practitioners, and all those with an interest in the justice system.

Subjects:
Consumer Law
Contents:
1. In search of (access to) justice for vulnerable consumers
Christine Riefa and Severine Saintier
2. Economic theory and consumer vulnerability: Exploring an uneasy relationship
Christine Riefa and Harriet Gamper
3. A Universal Perspective on vulnerability: International Definitions and Targets.
Robin Simpson
4. The legal definition of 'vulnerable' consumers in the UCPD: benefits and limitations of a focus on personal attributes
Eleni Kaprou
5. Vulnerable consumers in financial services and access to justice: the regulatory response
Sarah Brown
6. Regulating the consumer credit market - protecting vulnerable consumers
Nic Ryder and Dan Jasinski
7. Vulnerability in the UK Energy Market
Tim Dodsworth
8. Using 'stokvel' community values to combat financial exclusion
Andrew Hutchinson
9. The role of voluntary standards in improving outcomes for consumers in vulnerable situations
Julie Hunter
10. Improving courts and ADR to help vulnerable consumers access justice
Cosmo Graham
11. ODR and Access to Justice for vulnerable consumers: the case of the EU ODR Platform
Elisabetta Sciallis
12. Consumer ADR in the European Union and in Portugal as a means of ensuring consumer protection
Jorge Morais Carvalho
13. Online Dispute Resolution of Consumer Disputes, Vulnerable Consumers and New Technologies
Mateja Durovic and Plamena Markova
14. Using claims management as a method to help consumers on low income
Peter Rott
15. The way forward: for an ‘inclusive’ access to justice to protect vulnerable consumers
Christine Riefa and Séverine Saintier

Series: Markets and the Law

The Future of the Law of Contract ISBN 9781032924779
Published October 2024
Routledge
£39.99
Consumer Protection, Automated Shopping Platforms and EU Law ISBN 9780367726737
Published March 2021
Routledge
£44.99
The Future of the Law of Contract ISBN 9780367174033
Published December 2020
Routledge
£135.00
The Future of the Law of Contract (eBook) ISBN 9780429509438
Published December 2020
Routledge
£39.99
(ePub)
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Consumer Protection, Online Shopping Platforms and EU Law ISBN 9781472424273
Published October 2019
Routledge
£150.00
£145.00
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Introduction to Business Law in Russia ISBN 9780754677550
Published February 2011
Routledge
£145.00
Introduction to Business Law in Russia (eBook) ISBN 9781409497455
Published February 2011
Routledge
Out of print
Introduction to Business Law in Russia (eBook) ISBN 9781317113287
Published February 2011
Routledge
Out of print
Introduction to Business Law in Russia (eBook) ISBN 9780754694984
Published February 2011
Routledge
Out of print
International Insolvency Law: Themes and Perspectives (eBook)
Edited by: Paul J. Omar
ISBN 9781409496052
Published February 2008
Routledge
Out of print
International Insolvency Law: Themes and Perspectives (eBook)
Edited by: Paul J. Omar
ISBN 9780754688334
Published February 2008
Routledge
Out of print
International Insolvency Law: Themes and Perspectives
Edited by: Paul J. Omar
ISBN 9780754624271
Published February 2008
Routledge
£145.00
Fairness in Consumer Contracts: The Case of Unfair Terms ISBN 9781840144925
Published December 2007
Routledge
£145.00
Global Perspectives on E-Commerce Taxation Law (eBook) ISBN 9780754684978
Published October 2007
Routledge
Out of print
Global Perspectives on E-Commerce Taxation Law ISBN 9780754647317
Published October 2007
Routledge
£145.00
Global Perspectives on E-Commerce Taxation Law (eBook) ISBN 9781409493433
Published October 2007
Routledge
Out of print
Consumer Protection Law 2nd ed ISBN 9780754623380
Published June 2005
Routledge
£53.99
Cyber Consumer Law and Unfair Trading Practices ISBN 9780754624172
Published May 2005
Routledge
£135.00
Cyber Consumer Law and Unfair Trading Practices (eBook) ISBN 9781351946575
Published May 2005
Routledge
Out of print