The purpose of this handbook is to serve as a reference as well as a user's guide. It explains the benefits, points out the pitfalls, describes the procedures, and provides the guide specifications necessary to employ the DRB process successfully.
Contents:
Part 1 Concept and purpose: description of the DRB; what are its functions; development of the DRB concept; essential elements of the DRB; benefits of the DRB; applicability; discussion and typical objectives.
Part 2 Practice: member selection; operation of the board; referral of dispute to the board; conduct of the hearing; deliberation and recommendation; avoiding potential problems.
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